Frequently Asked Questions
At Selanya Jewellers, we believe that exceptional jewellery deserves an equally exceptional experience. Our policies are designed to offer clarity, confidence, and peace of mind—wherever in the world you choose to shop from.
Shipping & Returns (Exchanges)
Yes. Jewellery items may be exchanged within seven (7) days from the date of receipt for online delivery orders, subject to eligibility conditions.
Items must be returned in their original condition, unused, unworn, undamaged, and accompanied by original packaging.
Yes. A valid proof of purchase is mandatory for all exchange requests and forms an integral part of our exchange policy.
Exchanges are processed exclusively through Selanya Jewellers’ authorized channels. Availability of physical exchange locations may vary by region.
Custom-made or personalized jewellery is not eligible for exchange.
Refund Policy
No. Cash refunds are not offered under any circumstances.
Where applicable, approved refunds are issued to the original payment method or as store credit, at the sole discretion of Selanya Jewellers.
No. Custom-made, engraved, or personalized jewellery cannot be exchanged or refunded.
Sale or promotional items are considered final sale, except where required by applicable consumer protection laws.
All refund decisions are subject to inspection and verification.
Delivery (Local & International)
Yes. Local deliveries are typically completed within 3–7 business days, subject to courier availability.
Yes. Selanya Jewellers offers international shipping to selected destinations worldwide.
International orders generally arrive within 7–14 business days, depending on destination, customs procedures, and local regulations.
Yes. Once your order is dispatched, tracking information will be shared via email or WhatsApp.
Delivery timelines are estimates and may vary due to factors beyond our control.
Shipping
Yes. Complimentary shipping is available on orders over USD 100, where applicable.
Each piece is presented in secure, elegant packaging, designed to protect the jewellery and reflect our brand experience.
Yes. Any applicable shipping fees are clearly displayed at checkout prior to payment.
Risk of loss transfers to the customer upon confirmed delivery, in accordance with international shipping standards.
Payment
We accept major debit and credit cards via secure, encrypted payment gateways.
Absolutely. All transactions are protected using industry-standard encryption and security protocols.
No. Selanya Jewellers does not store or have access to customers’ payment credentials.
Please contact your card issuer first. If the issue persists, our customer care team will be happy to assist.
Legal Notice
Yes. Selanya Jewellers reserves the right to amend or update its policies at any time, without prior notice, to reflect operational, legal, or regulatory requirements.
All policies are governed by applicable local and international consumer protection laws, depending on the customer’s location and the nature of the transaction.
Where legally permitted, Selanya Jewellers retains the right to interpret and apply its policies in a fair and reasonable manner, in accordance with applicable laws and industry standards.
No. These policies are designed to complement—not replace—your statutory rights under applicable consumer protection laws.
Thoughtfully priced pieces designed to fit your budget.
Items prices that fit your budget
Successful Customer Service
We work with a commitment to 100% customer satisfaction.
All Payment Methods
No need to worry about the payment details.
