Shipping & Delivery

Thoughtfully Delivered, Wherever You Are

At Selanya Jewellers, we understand that delivery is part of the experience. Every order is prepared with care, securely packaged, and entrusted to reliable courier partners to ensure your jewellery arrives safely and beautifully.

Shipping Destinations

Local Delivery
We offer local delivery within selected regions. Orders are typically delivered within 3–7 business days, subject to courier availability.

International Delivery
Selanya Jewellers ships internationally to selected destinations worldwide. International delivery times generally range between 7–14 business days, depending on destination, customs procedures, and local regulations.

Please note that delivery timelines are estimates and may vary due to factors beyond our control.

Shipping Charges

  • Complimentary shipping is available on orders over USD 100, where applicable
  • Shipping fees for orders below this threshold will be clearly displayed at checkout
  • Any applicable duties, taxes, or customs charges for international orders are the responsibility of the customer

Order Processing

Orders are processed after payment confirmation. Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email or WhatsApp.

We aim to dispatch orders promptly; however, processing times may vary during high-demand periods or promotional campaigns.

Packaging & Presentation

All jewellery is presented in secure, elegant packaging, designed to protect your purchase while reflecting the Selanya Jewellers experience. Each package is prepared with attention to detail to ensure it arrives in pristine condition.

Tracking & Delivery Confirmation

Tracking information will be provided once your order has been shipped. Risk of loss transfers to the customer upon confirmed delivery, in accordance with international shipping standards.

Please ensure that delivery details provided at checkout are accurate to avoid delays or delivery issues.

Delays & Exceptions

While we work closely with our courier partners, Selanya Jewellers is not responsible for delays caused by:

  • Customs clearance procedures
  • Weather conditions or natural events
  • Courier service disruptions
  • Incorrect or incomplete delivery information

Damaged or Missing Packages

If your order arrives damaged or appears to be missing items:

  • Please notify us within 48 hours of delivery
  • Provide clear photographic evidence and your order reference

We will investigate and assist in resolving the issue promptly.

International Shipping Notice

For international orders, delivery may be subject to customs inspections and import regulations. Selanya Jewellers cannot guarantee delivery timelines affected by customs authorities.

Customs duties, taxes, and import fees are non-refundable.

Policy Updates

This Shipping & Delivery policy may be updated without prior notice to reflect operational or legal changes. It is governed by applicable local and international consumer protection laws.

Need Assistance?

If you have questions regarding shipping or delivery, please contact us via the Contact section of our website. Our team will be pleased to assist you.